Privacy Policy

Modular Mail ("we", "us", or "our") operates the website www.modular-mail.com (the "Site"). This privacy policy explains what information we collect when you visit the Site, how we use it, and your rights regarding that information.

Information we collect

Information you provide

When you fill in a form on the Site (for example, our contact or demo booking forms), we collect the information you submit, such as your name, email address, company name, and message content.

Information collected automatically

When you visit the Site, we automatically collect certain technical information through cookies and similar technologies, including:

IP address (anonymised where possible)
Browser type and version
Operating system
Pages visited, time spent on pages, and navigation paths
Referring website or source
Device type and screen resolution

We collect this information using Google Analytics via Google Tag Manager. We do not send personally identifiable information to Google Analytics.

How we use your information

We use the information we collect to:

Respond to your enquiries and requests
Send you information about Modular Mail that you have requested
Understand how visitors use the Site so we can improve it
Monitor the Site for security and performance

We do not sell your personal information to third parties.

Legal basis for processing (GDPR)

If you are in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

Consent: When you submit a form or accept cookies, you consent to the processing described at that point.
Legitimate interest: We use analytics data to understand how the Site is used and to improve it. We have assessed that this does not override your rights and freedoms.

Cookies and tracking

The Site uses cookies, which are small text files stored on your device. We use the following types of cookies:

Essential cookies: Required for the Site to function correctly.
Analytics cookies: Placed by Google Analytics to help us understand how visitors use the Site. These cookies collect information in an anonymised form.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking cookies may affect your experience on the Site.

Third-party services

We use the following third-party services that may process your data:

Google Analytics / Google Tag Manager: Website analytics. Google's privacy policy is available at policies.google.com/privacy.
Formspree: Form submissions. When you submit a contact or demo form, your submission is processed by Formspree. Their privacy policy is available at formspree.io/legal/privacy-policy.

Data retention

We retain form submission data for as long as necessary to respond to your enquiry and maintain our business relationship. Analytics data is retained in Google Analytics for 14 months, after which it is automatically deleted.

Your rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Ask us to delete your personal data.
Restriction: Ask us to restrict how we process your data.
Portability: Request your data in a structured, commonly used format.
Objection: Object to our processing of your data based on legitimate interest.

For California residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, the right to request deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information.

Exercising your rights

To exercise any of these rights, contact us at hello@modular-mail.com. We will respond within 30 days.

Data security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's privacy

The Site is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will delete it.

Changes to this policy

We may update this privacy policy from time to time. We will post the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.

Contact us

If you have questions about this privacy policy or how we handle your data, contact us at:

Email: hello@modular-mail.com
Website: www.modular-mail.com/contact