FAQs
Can I use my existing HTML email templates?
Section titled “Can I use my existing HTML email templates?”Yes. Modular Mail works with any well-formed HTML email. Split your existing file into a header, footer, and modules, then add mm-editable attributes to define editable regions.
See Template Best Practices for guidance on structuring your templates.
Does Modular Mail send emails?
Section titled “Does Modular Mail send emails?”Modular Mail is a tool for building and managing email templates and campaigns, not a sending platform. You still need an email service provider (ESP) like Salesforce Marketing Cloud, HubSpot, or Klaviyo to manage subscriber lists and send campaigns.
You can send test emails directly from the editor to preview how your email renders in real inboxes. For production sends, export the HTML from Modular Mail and import it into your ESP. See Importing into Your ESP for details.
What happens if I change a template after creating a campaign?
Section titled “What happens if I change a template after creating a campaign?”Changes to a template do not affect existing campaigns. Campaigns are created as a snapshot of the template at that moment. This ensures template changes will not break campaigns you have already finished.
New campaigns will use the updated template.
Do I need to know how to code?
Section titled “Do I need to know how to code?”It depends on your role.
For marketers and content creators: No. If someone has set up a template for you, the campaign editor is a code-free experience. Click to edit, drag to reorder.
For template creators: Yes. Creating templates requires proficiency in HTML and CSS for email development.
If you need help onboarding your templates or require email development support, contact us at hello@modular-mail.com.
Will the mm- attributes break my email?
Section titled “Will the mm- attributes break my email?”No. Attributes that are not recognised by a browser or email client are ignored. The mm- attributes are only read by the Modular Mail editor and have no effect on how your email renders.
Does Modular Mail process or inline my CSS?
Section titled “Does Modular Mail process or inline my CSS?”No. Modular Mail exports your HTML exactly as you created it. If your email requires inlined CSS, you should inline it before adding the code to Modular Mail, or use your ESP’s inlining feature.
Can multiple people work on the same template?
Section titled “Can multiple people work on the same template?”Yes. Team plan users can invite colleagues to their workspace. All team members can access shared templates and campaigns.
Can I undo changes in the editor?
Section titled “Can I undo changes in the editor?”Yes. Use Cmd+Z (Mac) or Ctrl+Z (Windows) to undo, and Cmd+Shift+Z or Ctrl+Shift+Z to redo. The editor stores up to 50 undo states per session.
For recovering earlier work, use version history. The editor automatically creates checkpoints every 5 minutes, and you can restore any previous version from the Version History panel.
See Version History for details.
Will I lose my work if my browser crashes?
Section titled “Will I lose my work if my browser crashes?”No. The editor auto-saves your changes continuously as you work. The save status indicator in the toolbar shows when changes are saved. Wait for it to show “Saved” before closing the browser to ensure nothing is lost.
How do I get help?
Section titled “How do I get help?”- Check the other sections of the Documentation site for guides and reference material
- Contact us at hello@modular-mail.com for support